Front Office / Receptionist
NOTES
INTRODUCTION
Training will equip delegates with the skills to portray your Company’s image correctly, handle difficult customers, problem solve, use initiative, correct dress code and general business etiquette.
This two-day training session is a must for all who have initial contact with the external customer.
WHO SHOULD ATTEND?
- All members of staff involved managing front office responsibilities
WHAT WILL BE COVERED?
- Telephone Techniques
- Dealing with incoming calls
- How to sound confident, interested and helpful
- Outgoing calls
- How to deal with telephone calls and visitors simultaneously
- Complaint Handling
- Establishing source of complaint
- Remaining polite and helpful
- Developing a Personal Commitment to Quality Service
- Helping customers to make the right choice
- Discretion and tactfulness.
Certification
Certificate on completion
Price on request
Minimum Delegates – 6
Maximum Delegates – 12
COURSE ENQUIRY
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